Recovery Officer

We are looking for an enthusiastic and committed individual to join our Recovery Team as a Recovery Officer and be part of a busy and motivated team that is responsible for the collection of Council Tax, Business Rates and Sundry Debts.

This post is offered as full time fixed term position for 12 months.

As a Recovery Officer you will contribute to the Recovery Team’s administration and enforcement of Council Tax, Business Rates and Sundry Debt recovery in accordance with legislation, local policies and strategies.

You will deal with customer enquiries in writing, over the telephone and face to face demonstrating the ability to reach solutions having assessed information and applied legislation.

The successful candidate will be able to prioritise their work in order to meet deadlines and work towards personal and team targets with the minimum of supervision.

This is a hybrid role which will allow you to work from home and the office once you are fully trained.

Great Yarmouth Borough Council works with external enforcement agents and the role of the Recovery Officer does not require attendance at the home or business addresses of customers.

Closing date for applications: midnight on 19 May 2024

Interviews will be held on: 31 May 2024

If you would like to have an informal discussion about the role, please contact Mark Bodger on 01493 846236.

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience:

• Excellent interpersonal skills with experience of working as part of a team in a customer facing role ideally within council tax and business rates recovery or a debt recovery environment.
• The necessary written and verbal communication skills to be able to convey information clearly and accurately to all customers.
• The ability to quickly collate and assess information in order to reach a range of debt recovery solutions.
• A proven ability of using computerised debt management IT systems, preferably Civica Open Revenues, and be competent in all Microsoft applications.
• Enthusiasm & commitment to both meet performance measures set and explore opportunities for performance improvement.
• Educated to GCSE grades A-C or equivalent including Maths and English.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the way in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been more focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. If you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

Your application form provides an overview of your education, work experience, knowledge and skills. You are required to provide a detailed explanation about how your skills, experience and qualifications meet the requirements of the job role, and how your behaviours and values align with ours.

As part of our recruitment process, all applicants will be required to evidence that Right to Work in the UK.

We welcome applications from all candidates with evidence of their Right to Work in the UK.

Please note that the Council is not a licensed sponsor.

To undertake Right to Work checks, you will be required to share your details with our third party provider, Credence.

Some roles require a Disclosure and Barring Service (DBS) check, where this is required, it will be clearly stated in the advert, along with the Job Description and Person Specification. Please note, where a job advert indicates that a DBS check will be undertaken, you will be required to share your details with our third party provider, Credence.