Tenancy Officer

We are looking to recruit a Tenancy Officer to join our Tenancy Services Team.

Would you enjoy being part of a busy customer facing service, responsible for delivering tenancy management service to residents of over 5,700 Council homes across the borough?

We require a reliable, motivated, and organised individual to join our Tenancy Services Team to be the first point of contact for tenants, offering advice and support to enable them to maintain their tenancy. Duties include:

• Visiting tenants in their homes to carry out tenancy support visits to identify support needs, property defects and ensuring compliance with tenancy conditions.
• Administer void management process, liaising with other departments to minimise void turnaround periods.
• Undertaking viewings of void properties.
• Supporting residents to resolve tenancy breaches such as condition of gardens, access for compliance checks.
• Manage applications and the availability of garages and our garden maintenance scheme.
• Process mutual exchange applications and changes to existing tenancies.
• Undertaking tenancy end visits providing information about how a property should be returned to the council to avoid recharge costs.

The post is a temporary contract/secondment until 31st December 2024. *If applying for the position as a secondment, you must obtain your line manager’s approval before applying for the position.

This role requires a satisfactory basic disclosure from the Disclosure and Barring Service (DBS). 

You are required to have a driving licence and access to a vehicle for business use as part of the role. 

Closing date for applications: Sunday 3rd November 2024

Interviews will be held on: w/c 11th November 2024

If you would like to have an informal discussion about the role, please contact Jack Howell, Tenancy Team Manager on 01493 846276.

We are looking for someone with experience of working in a housing related service, ideally within tenancy sustainment in a public environment, along with great communication and organisation skills, representing Great Yarmouth Borough Council.

You will need experience of using mobile devices and computerised management systems, dealing with the public, lone working and an understanding of technical terms and local authority powers.

The role is fast paced, and the successful candidate will need to be reliable, well organised and have a flexible approach to duties.

If you are as ambitious as we are, you enjoy a challenge and you are looking to further your career in a dynamic environment, apply now and become part of the exciting team driving Great Yarmouth forward.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the way in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been more focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. If you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

Your application form provides an overview of your education, work experience, knowledge and skills. You are required to provide a detailed explanation about how your skills, experience and qualifications meet the requirements of the job role, and how your behaviours and values align with ours.

As part of our recruitment process, all applicants will be required to evidence that Right to Work in the UK.

We welcome applications from all candidates with evidence of their Right to Work in the UK.

Please note that the Council is not a licensed sponsor.

To undertake Right to Work checks, you will be required to share your details with our third party provider, Credence.

Some roles require a Disclosure and Barring Service (DBS) check, where this is required, it will be clearly stated in the advert, along with the Job Description and Person Specification. Please note, where a job advert indicates that a DBS check will be undertaken, you will be required to share your details with our third party provider, Credence.