Business Rates & Sundry Debt Officer

We are looking to recruit an enthusiastic, committed and motivated team member to join our busy Business Rates and Sundry Debts Team as a Business Rates and Sundry Debts Officer.

The Business Rates and Sundry Debts team is a small team within the Council’s Customer Services department and plays an important role in the financing of the services delivered to our residents. 

The Team is responsible for the billing and management of the Council’s Non Domestic Rates payers as well as the issuing of invoices and administration of accounts for amounts due to the Council in respect of commercial rents, billable services supplied to residents and certain statutory charges.

This is a permanent part-time position covering 22 hours a week on set days to be agreed.  The position is a hybrid role which will allow you to work from home and the office once you are fully trained.

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience:

• Excellent interpersonal skills with experience of working as part of a team in an administrative and customer facing role.
• The necessary written and verbal communication skills to be able to convey information clearly and accurately to all customers and partners.
• Experience of working under instruction and on own initiative with the ability to quickly collate and assess information in order to reach solutions.
• A proven ability of using office IT systems, preferably Civica Open Revenues, and be competent in all Microsoft applications.
• Enthusiasm & commitment to meet team and individual performance measures set as well as explore opportunities for performance improvement.
• Educated to GCSE grades A-C or equivalent including Maths and English.
• An understanding of the Non Domestic Rates Regulations and its application to business rates customers is preferable but not essential

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.