Benefit Assessment Officer

Are you looking for a new challenge and a role which will allow you to build relationships which help people make a real difference to their lives? 

This is an opportunity to join a busy team dealing with the ongoing welfare reform changes, verification and assessment of Housing Benefit & the Council Tax. This role is predominately a back-office role but will require at times to support our Customer Services Team to deal with customer enquiries either by face to face, via telephone or by email.

Please note this is a fixed term contract for 12 months working 37 hours per week. 

Closing Date for Applications: 23 March 2025

Interviews will take place on: TBC

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience: 

• Excellent numeracy and literacy skills and be able to calculate means tested assessments using a computerised system.
• The candidate should also have the ability to make accurate and independent decisions and work well as part of a team. 
• You will have good communication skills to be able to effectively deal with people over the telephone, face to face, email or in writing.
• You might already be undertaking this type of work or may wish to use it as an opportunity to develop new skills.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.