Tenancy Officer

We are looking to recruit a Tenancy Officer to join our Tenancy Services Team.

Would you enjoy being part of a busy customer facing service, responsible for delivering tenancy management service to residents of over 5,700 Council homes across the borough?

We require a reliable, motivated, and organised individual to join our Tenancy Services Team to be the first point of contact for tenants, offering advice and support to enable them to maintain their tenancy. Duties include:

• Visiting tenants in their homes to carry out tenancy support visits to identify support needs, property defects and ensuring compliance with tenancy conditions.
• Administer void management process, liaising with other departments to minimise void turnaround periods.
• Undertaking viewings of void properties.
• Supporting residents to resolve tenancy breaches such as condition of gardens, access for compliance checks.
• Manage applications and the availability of garages and our garden maintenance scheme.
• Process mutual exchange applications and changes to existing tenancies.
• Undertaking tenancy end visits providing information about how a property should be returned to the council to avoid recharge costs.

This role is for 18.5 hours per week and requires a satisfactory basic DBS from the Disclosure and Barring Service (DBS). 

 You are required to have a driving licence and access to a vehicle for business use as part of the role. 

 Closing Date: Midnight on 09 November 2025

Interview Date: 14 November 2025

 If you would like to have an informal discussion about the role, please contact Jack Howell, Tenancy Team Manager on 01493 846276.

We are looking for someone with experience of working in a housing related service, ideally within tenancy sustainment environment. Someone with great communication, time-management and organisation skills to represent Great Yarmouth Borough Council and deliver positive outcomes for local communities. 

You will need experience of using mobile devices and computerised management systems, dealing with the public, lone working and an understanding of local authority powers.

The role is fast paced, and the successful candidate will need to be reliable, well organised and have a flexible approach to duties.

If you are as ambitious as we are, you enjoy a challenge and you are looking to further your career in a dynamic environment, apply now and become part of the exciting team driving Great Yarmouth forward.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.