Homeless Options Advisor

Purpose of role

• Supporting the delivery of the Council’s priority objectives as expressed through the Plan
• To take a holistic view of the causes of housing problems and work with the customer and other agencies to help solve the individual’s housing problem, with the aim of identifying a long-term solution to prevent the problem re-occurring in the future
• Promoting the values and principles of the Council in the delivery of services and engagement with our local communities
• To contribute to the development of the service business and work plans
• Working collaboratively across the organisation to deliver services
• To contribute towards supporting the organisation’s continuous improvement and values and embed this within the culture of the organisation
• To contribute to ensure that services are based on an understanding of customer demand and designed to meet customer need

• 1.1.Participating in the out of hours on call rota, taking and dealing with telephone calls as appropriate including arranging bed and breakfast accommodation as necessary.

Personal Qualities and Attributes

• Self-awareness
• Openness and honesty and integrity
• Personal resilience
• Fairness and consistency
• Flexibility and enthusiasm to adapt to new ideas and initiatives
• Calm under pressure
• Flexible approach to working hours and duties and high level of enthusiasm

 Behaviours

• Effective and open communication.
• Work together.
• Taking Personal Responsibility.
• Putting Great Yarmouth first.
• Respecting others.
• Embracing change.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.