Homeless Prevention Officer

Are you passionate about preventing homelessness and have experience working in a customer facing role?  If the answer is yes, then we want to hear from you.  As a Homeless Prevention Officer you will provide proactive support and advice to individuals and families at risk of homelessness. The role involves preventing homelessness through early intervention, identifying housing solutions, and working with external agencies to ensure individuals receive the necessary support to sustain their accommodation.

You will seek to ensure that individuals and families at risk of homelessness are supported to maintain existing accommodation or access alternative suitable accommodation.

This role requires a satisfactory basic disclosure from the Disclosure and Barring Service (DBS). 

Closing date: 10 August 2026 

Interview date: 17/18 August 2026 

The successful candidate will be able to demonstrate that they have the following skills, knowledge and work experience:

• Excellent communication, interpersonal, problem-solving, creating thinking, organisational and IT skills
• Knowledge of housing law, homelessness legislation, and welfare benefits
• Experience working in a customer-facing role, particularly within housing, social services, or a related field
• Experience in case management or working with vulnerable individuals or families

 You will be empathetic, compassionate, and have a non-judgmental approach to working with individuals in crisis.  You will be able to work independently and as part of a team, working well under pressure. You will have a collaborative approach to working with colleagues and external partners. You will be resilient and adaptable, with the ability to manage challenging situations and emotional stress.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.