Accommodation Support Officer (RSAP)

We are looking for an experienced and pro-active Accommodation Support Officer to join the Housing Options Team.

As an Accommodation Support Officer, the focus of your role will be to support and empower individuals to successfully manage their stay in housing-led Housing First accommodation, transitional housing or other temporary accommodation, using your knowledge and skills to ensure they are ready to move on to the most appropriate accommodation route tailored to the individual’s needs.

You will be working across the Housing Options Department not only supporting people to gain the skills to live independently but also ensuring our accommodation is maintained to a high standard and any issues are reported and dealt with in an efficient manner.  This will be a varied role and no two days will be the same.

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience. 

• Working with individuals who have a history of Homelessness or Rough Sleeping
• Experience of building trust and rapport with clients/individuals
• Active listening skills, ability to communicate and negotiate clearly, explaining complex ideas simply and clearly.
• The ability to be empathetic, approachable, and supportive. Always maintaining a non-judgemental attitude.
• Builds trust and maintains confidentiality.
• The ability to advocate and negotiate for clients.
• An understanding and knowledge of:

1. Drug and Alcohol Misuse
2. Safeguarding requirements
3. Tenancy and Property Management 

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.