Homeless Prevention Officer (specialist)

We are looking for a Homeless Prevention Officer to join our Housing Options Service.  The post is offered on a Fixed Term Contract / Secondment* until 31 March 2026. *For internal applicants, if applying for the position as a secondment, you must obtain your line manager’s approval before applying for the position.

As a Homeless Prevention Officer, the focus of your role will be to provide proactive support and advice to individuals and families at risk of homelessness and to provide targeted support and assistance to refugees at risk of homelessness.  The role involves preventing homelessness through early intervention, identifying housing solutions, and working with external agencies to ensure individuals receive the necessary support to sustain their accommodation.  The officer will also work in partnership with other agencies to ensure that refugees have access to appropriate housing, support services, and resources to help them achieve long-term stability.

This will be a varied role and no two days will be the same.

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience. 

• Experience working in a customer-facing role, particularly within housing, social services, or a related field
• Knowledge of housing law, homelessness legislation, and welfare benefits
• Experience in case management or working with vulnerable individuals or families
• Excellent communication skills, with the ability to build rapport with clients from diverse backgrounds and communicate complex information clearly
• Ability to work under pressure and manage a caseload effectively
• Excellent problem-solving skills, with the ability to think creatively to find housing solutions.
• The ability to be empathetic, approachable, and supportive. Always maintaining a non-judgemental attitude.
• Builds trust and maintains confidentiality

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.