Housing Support Manager

Are you passionate about tackling homelessness and supporting those in housing need?  If the answer is yes, then we want to hear from you.  We are looking for a Housing Support Manager, to manage our accommodation support team who support households through a homeless pathway into settled accommodation.  You will be responsible for managing our interim and temporary accommodation portfolio, maintaining property standards, co ordinating with the housing options team to ensure the most appropriate use of our properties, and offering support and guidance to the team to empower the occupants to overcome any challenges they may face relating to housing.

Closing date:  10 August 2025

Interview date: W/C 18 August 2025

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience:

• To have experience of effectively using IT systems such as word, excel, outlook to prepare and maintain case records, communicate in writing at all levels and analyse written and numerical information.
• Experience of working effectively with key agencies and partners.
• Experience of managing a team
• Experience of providing supervision training and performance reviews
• Strong Knowledge of housing legislation, tenancy rights and welfare benefits
• Knowledge of local housing stock, support services and community resources
• Excellent communication skills both written and verbal
• Strong organisational skills and the ability to manage a dynamic working environment
• An empathetic and non-judgemental attitude towards those facing housing challenges
• Flexible, adaptable and proactive in problem solving
• A relevant professional qualification in housing, social work or related area
• You will have experience working with those who have a history of homelessness and be familiar with the homeless strategy.

You will be self-motivated and able to lead by example.  You will be able to build effective working relationships within the team.  You will be approachable, empathic, supportive, flexible and resilient.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.