Tenancy Assistant

We are looking to recruit a Tenancy Assistant to join our Tenancy Services Team.

Would you enjoy being part of a busy customer facing service, responsible for delivering tenancy management service to residents of over 5,700 Council homes across the borough?

We require a reliable, motivated, organised individual to join our Tenancy Services Team to be the first point of contact for tenants, offering advice and support to enable them to maintain their tenancy, as well as providing clerical and administrative support services to the service. Duties include:

• Providing an excellent customer friendly reception/enquiry facility for residents.
• Using financial management system to raise/goods receipt orders.
• Provide administrative, clerical and secretarial support to the team.
• Receiving, distributing and dispatching mail including scanning and indexing of incoming post.
• Inputting performance data accurately into appropriate computerised management systems within required timescale.
• Receipt and log the movement of keys/fobs from tenants and contractors.
• Processing tenancy changes.

Closing Date: 09 November 2025

Interview Date: 18 November 2025

If you would like to have an informal discussion about the role, please contact Jack Howell, Tenancy Team Manager on 01493 846276.

We are looking for someone with experience of working in a customer facing and administration role, ideally within a housing related service. Someone with experience working in a public environment, that has great customer service and organisation skills to represent Great Yarmouth Borough Council.

You will need experience of using computerised management systems, good time management and prioritisation skills. Have a desire to provide a high standard and motivated to help others, as well as the ability to deal with difficult situations.

The role is fast paced, and the successful candidate will need to be reliable, well organised and have a flexible approach to duties.

If you are as ambitious as we are, you enjoy a challenge and you are looking to further your career in a dynamic environment, apply now and become part of the exciting team driving Great Yarmouth forward.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.