Outreach Officer

Deliver outreach activities targeted at individuals who are rough sleeping or at risk of rough sleeping.  Ensuring that vulnerable individuals are provided with appropriate support to facilitate their access to housing and other vital services.  Working in partnership and part of a strong multi-disciplinary team.  This role will involve working on a shift basis ensuring cover is provided across 365 days from 6am-11pm. 

The successful candidate will have a strong background in supporting people experiencing homelessness, with a clear understanding of the complexities and barriers individuals in these situations often face. They will be confident in carrying out thorough Needs and Risk Assessments and in developing person-centred support plans that reflect each individual’s goals, risks and circumstances.

A key part of the role involves partnership working, so the candidate will need to demonstrate an ability to communicate effectively and work collaboratively with a wide range of organisations. They will be skilled at building positive, professional relationships that support good outcomes for clients.

Given the nature of the work, the candidate will have experience supporting individuals with complex needs or challenging behaviour and will be able to remain calm, patient and professional under pressure. They will also have the ability to build trust and rapport with people who may be distrustful of services or reluctant to engage, using empathy, respect and persistence to develop positive working relationships.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.