Benefit Assessment Officer

This is an opportunity to join a busy team dealing with the ongoing welfare reform changes. The role is to assess and administer Housing Benefit and Council Tax Support applications and change in circumstances. This is predominately a back-office role but will require at times to support our Customer Services Team to deal with customer enquiries either by face to face, via telephone or by email.

The post is offered on a temporary fixed term contract until 31.3.2027.

 This is a part-time position – 25 hrs per week.

This role requires a satisfactory basic disclosure from the Disclosure and Barring Service (DBS). 

Closing date for applications: midnight on Sunday 3 May 2026

Interviews will be held on: 13/14 May 2026

If you would like to have an informal discussion about the role, please email Lindsey Andrews – [email protected]

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience:

• To have experience of effectively using IT systems such as word, excel, outlook or other software systems.
• An ability to assess Housing Benefit and Council Tax applications
• Excellent communication skills, both written and verbal
• Experience of working effectively with other teams
• Experience of managing a caseload.
• Working knowledge of maintaining databases to record accurate information.
• Able to deal with interruptions
•  You will be able to demonstrate your commitment to quality and performance and be enthusiastic about new initiatives and forthcoming changes.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.