Business Rates and Debt Manager

• A demonstrable experience in managing high performing teams within the Revenues & Benefits Service areasAbility to understand relevant legislation and associated working procedures and codes of practice
•  Ability to create/produce procedures or design of new process to ensure innovative and effective service delivery in line with associated regulations
•  Demonstrable experience of preparing appeal/ court submissions and representing the council at relevant court or Tribunal Service
•  Demonstrable experience in managing workloads and performance
•  A proven ability of using computerised Revenue and Benefits IT systems, preferably CIVICA Open Revenues 
•  Excellent leadership skills.
•  Excellent organisation skills
•  Excellent communication skills oral and written
•  Excellent interpersonal skills, able to negotiate, advocate
•  Ability to deal with customers, other council officers or councillors tactfully in difficult situations.
•  Ability to be innovative in developing new solutions
•  Experience in straightforward report writing and the presentation of clear, reasoned structured information, i.e. appeal/ court submissions, and briefing notes
•  Ability to manage high performance & work to minimum supervision
•  Thorough, accurate, analytical and good judgement calm even under pressure and in challenging situations
•  Ability to deal with vulnerable customers 
•  High level of commitment and enthusiasm and desire for job satisfaction.
•  Highly professional approach to advise, guide and persuade others  

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.