Homeless Options Advisor

Are you passionate about tackling homelessness and have experience in delivering homeless services?  If the answer is yes, then we want to hear from you.  You will work as part of a team, delivering the Council's statutory homeless function, and provide a front-line customer focused service, including the provision of housing advice.

You will:

• Support the delivery of the Council’s priority objectives as expressed through the Corporate Plan, the Housing Strategy and the Homelessness Strategy
• Promote the values and principles of the Council in the delivery of services and engagement with our local communities
  
  

Closing date:  10 August 2025

Interview date: W/C 18 August 2025

The successful candidate will be able to demonstrate that they have the following skills, knowledge and work experience

• A good standard of education including levels of numeracy and literacy
• Excellent IT, communication, negotiation and organisation skills
• Knowledge of housing and homelessness legislation and statutory guidance, welfare rights, the criminal justice system, safeguarding requirements, the EU Settlement Scheme
• Experience of working with individuals who may have challenging behaviour or multiple needs
• Experience of working in a customer facing environment and giving information or advice
• Experience of working with people experiencing homelessness
• Experience of managing a caseload.

You will be able to work under pressure, remaining calm in challenging situations. 

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.