Customer Service Advisor

 This is an exciting opportunity to join the Customer Services Team where you will be providing excellent customer service to our customers through various access channels including face-to-face, telephone and online services. The main enquiries are dealing with housing benefits, council tax reduction and supporting customers with waste enquiries along with ordering brown bins.  Working in collaboration with other teams to improve service delivery, improving customer experience whilst supporting our vulnerable customers.  We embrace new technology to support the expansion of digital improvements.

For any further information regarding this position please contact Deana Brimble (Customer Services Team Manager) on 01493 846607.

Please note this vacancy is for 12 months on a fixed term or secondment and 1 Full-time maternity cover

Closing date: Midnight on Sunday 14 December 2025

Interviews to be held: W/C 5 January 2026 

The ideal candidate will have excellent communication skills, and an ability to deal with our customers in a polite and professional manner. The successful candidate will have excellent interpersonal skills, a “can do” attitude and will be willing to go the extra mile.  A flexible approach covering a wide range of services and to be able to resolve where possible customers enquiries at the first point of contact. 

Candidates must be numerate and literate and have an ability to provide high quality advice and guidance across a wide range of Council services. Experience of working in a demanding customer service environment is desirable. 

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.