Senior Housing Adviser & Performance Officer

Purpose of role

The Senior Housing Advice and Performance Officer is responsible for leading and managing the review and improvement of housing advice and homelessness services.  This includes monitoring, evaluating, and reporting on the effectiveness and quality of homelessness and allocations activity, undertaking homelessness reviews and housing application appeals and responding to complaints and MP enquires.  The postholder will also manage a team of housing advisers.

Key result areas:

• Efficient and cost-effective housing advice and homeless functions
• Efficient management of the housing register ensure social housing is allocated in line with policy and legislation
  
  

1. Experience working in homelessness or housing services.
2. Knowledge of housing and homelessness legislation and local authority policies.
3. Experience in performance management, audit, or service review.
4. Experience in project management or leading improvement initiatives.
5. Proven experience of managing teams, including supervision, performance management, and staff development.
6. Knowledge of housing legislation, including homelessness, housing allocations, and tenancy law.
7. Understanding of housing options and the local government housing policy.
8. Familiarity with monitoring and evaluation frameworks.
9. Knowledge of safeguarding principles and practices

1. A relevant professional qualification in housing (Level 4 or 5 Housing Qualification, Chartered Institute of Housing (CIH) certification) or be currently studying for this.
2. A relevant degree or equivalent work experience.
3. Strong analytical skills with the ability to interpret complex data.
4. Excellent written and verbal communication skills.
5. Ability to work collaboratively with diverse stakeholders and agencies.
6. Ability to manage multiple projects simultaneously.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.