Council Tax Officer

This role provides a great opportunity to be part of a passionate team who are responsible for the administration and collection of Council Tax including Council Tax Support. This is predominantly a back office role.

You will also be required to deal with enquiries from the public either in writing, emails, over the telephone or in person including discounts, exemptions, and reductions, making arrangements for payment and giving advice regarding liabilities

 You are required to be numerate and literate to levels indicated by four GCSE passes at grade C including English and Maths

Competent in Microsoft Office applications

Competent in Microsoft Office applications and preferably Civica Open Revenues however this is desirable.

You will need to have the ability to be calm under pressure and be able to work under demanding circumstances.

You will also have excellent communication skills and be able to communicate effectively at all levels. You will be able to demonstrate your commitment to quality and performance and be enthusiastic about new initiatives and forthcoming changes.

This is a part-time position - 25 hrs per week.

If you should require any further information regarding this post, please email Lindsey Andrews (Benefits and Council Tax Team Manager) @ [email protected]

Closing date: 23/05/2026

Interview date: 04/06/2026

We are looking for someone who can provide excellent advice and assist our residents regarding their Council Tax either on the phone, face to face or in writing.

You will need to have the ability to be calm under pressure and be able to work under demanding circumstances.

You will also have excellent communication skills and be able to communicate effectively at all levels. You will be able to demonstrate your commitment to quality and performance and be enthusiastic about new initiatives and forthcoming changes.

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.