Customer Service Assistant

Posted on 21/04/2026

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06 May 2026

Customer Services, Health & Communities

£26,403 - £28,598 per annum

Fixed Term

Part time

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Customer Service Assistant

About The Role

Under the supervision of the Customer Services Team Leader work within a small customer contact centre unit acting as first point of contact for general enquiries including council property and associated enquiries from a range of stakeholders relating to elements of the Council’s Repairs & Maintenance Service. Providing a high-quality service through various access channels including face to face, online webchat and telephone to existing and potential customers. A key element of the role is receiving repair requests and enquiries and raising works orders ensuring accurate inputting of information.

The post is offered on a fixed term contract until 31 March 2027 working 22 hours a week.

Key result areas:

To deliver high quality customer service to our customers every time they contact us
To achieve service level targets set
Actively encourage the expansion of virtual customer interaction and self service
To work in collaboration with other departments and partner services

To ensure all requirements of GDPR, Freedom of Information Act and Health & Safety at Work Act are met

Closing Date: 6 May 2026

Interview date: W/C 11 May 2026

About You

The ideal candidate will bring recent customer service experience, a solid understanding of l, strong communication and negotiation skills, accurate IT/administrative capability, and a collaborative, professional approach aligned to equal opportunities and flexible working.

A knowledge of Landlord repair and disrepair responsibilities is desirable but not essential.

You will be able to deal effectively with public enquiries by phone, face-to-face and in writing; provide advice and guidance.

You will have a minimum of 12 months experience in a demanding customer service environment.

You will be able to demonstrate the following:

Excellent IT skills, including Microsoft Word and Excel.
Good standard of verbal and written communication skills.
Active listening; able to communicate and negotiate clearly, explaining complex ideas simply to achieve the desired outcome.
Able to deal with difficult situations.
Self-motivated, able to work with minimal supervision, and work effectively as part of a team.
Maintains confidentiality.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.

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